Troubleshooting

My machine will not run, how can I troubleshoot some basic steps?

Great question, let’s go over some basics before we begin the troubleshooting process.

Always be aware of your surroundings when working on the machine. Use lock-out tags whenever working on moving parts or electrical systems to prevent injury to yourself or others. Be aware of pinch-points, machine movement areas, and other hazards such as High Voltage which could cause serious injury or death. Only a licensed, knowledgeable electrician should work on any power circuits.

In order for any machine to run, it must be correctly powered up.

• Is the machine currently plugged in, with the main switch in the “on” position?
  • If the power switch is in the “on” position, and the machine hasn’t been moved, you may want to check the breaker panel or disconnect switch. If a breaker has been tripped, this would create a no-power situation. If this is the case, check to see what has been added to the circuit that could be causing the breaker to trip. Disconnect any new devices, reset the breaker, and try to power the machine up again.
• Was the machine recently moved, and if so, did its power connection change?
  • If a machine has been relocated, there is the possibility that it was either not correctly connected to a power source, or the power source itself could be incorrect for your machine. (Wrong voltage, amperage, phase, etc.) This situation would require a licensed, knowledgeable electrician to verify that the machine has been correctly connected to power. Consult your specifications to determine your machine’s power requirements before reconnecting to a power source, as an incorrect power connection can cause damage to electrical equipment.
• Are there any machines nearby, which are exhibiting similar issues?
  • If so, there is a very good possibility that you have a power problem. Check your breaker panel or disconnect switch to verify that they are in the proper position and are not tripped. If the machine is still not functioning, you may need to have the circuit checked by a licensed knowledgeable electrician.

I’m getting an error message on my machine, what do I do next?

When a machine generates a fault code, it makes the troubleshooting process much easier. Let’s start with the basics.

• If there is an error message, it is advisable to consult the troubleshooting section of your appropriate equipment manual for the correct remedy, or feel free to contact us at 800-358-2664 for further assistance.
• f there is no error message, but a fault light is still indicated; begin by pressing the RESET button. If the fault light does not disappear, it is possible that the machine is experiencing a few different situations which could contribute to this error.
  • Begin by checking the air supply (if applicable), and verifying that it is at least 60psi, or the correct rating for your machine. If the air supply is correct, proceed to check all Emergency Stop Buttons; as well as open and close all equipment doors and verify that all accessories are turned on and powered up.
  • If the RESET button does not clear the fault, the machine could also have a blockage. Check that there is nothing binding, which could impede the movement of the machine, such as something caught or lodged out of place.

If these troubleshooting steps have not solved the problem, or if you have any questions during this process, please feel free to contact us directly for assistance at 800-358-2664.